8 – 9 a.m.
Exhibitors/Continental Breakfast
9:00- 9:05
Welcome
MAIA Tech Chair Sandy Bardwell
9:00 – 10:30 a.m.
Authenticity: What Your Insurance Customers Really Want
Jim Gilmore, Co-Author
Authenticity and The Experience Economy
How do you make your insurance clients view your agency as engaging, personal, and memorable, in a way that differentiates you and your companies from the competition? How can your agency and insurance companies appeal to the new emerging consumer mind-set? This year’s keynote will offer groundbreaking thoughts on Authenticity, a new competitive value to help you meet the expectations of an increasingly demanding consumer landscape. Recently noted by Time magazine as one of the Ten Ideas That Are Changing The World, authenticity of product and service is rapidly becoming the business model of choice. Sponsored by Smart I.T. Services.
10:30 – 10:50 a.m.
Break/Exhibits
10:50 – 11:15.
The “New” Comparative Raters
Agents and companies are asking whether Real Time and ACORD XML standards have placed comparative raters on the fast track to obsolescence. Others, including some of your key companies, believe we are entering a time when comparative raters will play an increasingly important role as a portal for both agent and company. Which is it? In this session, Michigan’s two largest raters, ACS and Capital, will demonstrate in Real-Time some of the latest, yet little known, innovations that may have you rethinking the role of raters in your agency. Sponsored by Capital Rating
11:15-12:00
Panel: Comparative Raters Q&A
Moderated by Steve Shook
Representatives from ACS and Capital will answer some of your toughest questions about rating trends as well as update participants on some of their plans for future features and innovations.
12:00 – 1:00 p.m.
Lunch
Real Time Update: The Next Major Advance in Agency Workflow
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1:00 – 2:15 p.m.
Five Ways Technology Can Increase Profitability
Jerry Fetty, Smart I.T. Services, Inc.
Technology represents a major investment and expense for both agency and company. How can you use technology to become more profitable? Jerry Fetty of Smart I.T. Services, Inc. will show you five trends in use by agents who truly understand the need for technology to serve the bottom line.
Register for GLAD: http://secure.michagent.org/glad/gladregis.htm
2:15-3:30
User Groups
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